Per Head Contact Center SolutionAt IDSca.com we pride ourselves on being the most complete Price per Head solution in the industry. As the pioneers, our main objective is to assist the bookmakers in growing their betting business while guaranteeing 24/7/365 high standard security levels, top-of-notch technology/reliability and first-class quality Customer Support.IDSca.com Per Head Center Solution offices are located in San Jose, Costa Rica and we currently own 80 high-end Dell servers as part of our infrastructure; providing server space on shared or dedicated servers. We count with a combination of triple-redundant telephone and internet connections to ensure the best service, while Mitigation Solution has been implemented to prevent online denial of service (DOS) attacks.
In addition, all Agents’ websites are hosted at IDSca.com and are protected behind state-of-the-art Cisco hardware firewall equipment, as well as by a software firewall. International Data Solutions is fully equipped with generators to avoid loss of data and an automated tape backup system with a 250 KVA redundant UPS. All IDSca.com equipment is stored in a well-ordered, top quality server room.
In a short period of time at IDSca.com, your operation will become a cost effective hassle-free business. Moreover, as an IDSca.com Agent the benefits obtained will be countless, regardless of the package; whether a small or a whale-sized book of players.
Some of the service highlights provided by our Contact Center are:
- Unique 800 number to ensure phone calls will always get through
- Multiple website tailored options
- Unique and private Internet site for the placement of wagers around the clock
- Extensive selection of Sports
- Multi-lingual speaking operators (English, Spanish,Cantonese & Mandarin)
- 24-hour technical staff support
- High-speed access and accuracy on all telephone and online transactions
- Online reports available
- Ability to change lines or players’ limits in real-time
- Triple redundant Telephone and Internet connectivity
- Risk Management (Wager Lines) Specialists
- Ability to move line off own money action (at additional cost)
- Agents’ full control of all players actions
- Lines available for any sporting event: TIPX (European Sports), Donbest (U.S. sports) & Betradar (live betting)
Furthermore, at IDSca.com we are committed to providing our Agents with the most qualified personnel in areas such as: Sports wagering, Lines, Props, Horses, Customer Support, Claims Monitoring, Technical and Software development, and Quality Control amongst others. IDSca.com will take your bookmaking business to the next level.